Cleo

Order Processing Time: Orders are generally processed within 3-5 business days, excluding weekends and holidays.

For readily available items, please allow 3-5 business days for processing before the item is shipped. 

For preorder items, the processing time may vary between 1-5 weeks and is indicated in the product description. Please refer to the stated timeframe under the product description for an estimate of how long it will take to process the preorder item. 

Should you have any questions or need further clarification regarding the processing time for a specific item, please feel free to reach out to us at hanfu.dream@gmail.com. 

If there is an issue with your order, we will notify you via email within 48 hours of receiving your order.

Read our ‘policy for unavailable items’ for further details.

International Shipping: We offer free shipping to over 60+ countries.

Shipping Methods: We ship with DHL or FedEx for express shipping, ensuring a speedy delivery within 5-7 working days. For standard shipping, we rely on China Post and USPS, with an estimated transit time of 2-3 weeks.

Tracking Your Order: Once your order has been shipped, you will receive an email confirmation with the tracking number to track your package.

Customs Duties and Taxes: Customers are responsible for any customs fees, duties, or taxes imposed by their own countries. These charges are not included in the shipping cost and are beyond our control.

Exchange Policy: We offer a 7-day exchange policy. For more details, please read our exchange policy. 

No Refund Policy: We have a strict no-refund policy. However, we are here to help you with any concerns or issues you may have. Please reach out to us for support.

Note: Sale items are final and are non-exchangeable or returnable.