Policy for Unavailable Items

Policy for Unavailable Items:

At our store, we strive to ensure that all items listed on our website are in stock and available for purchase. However, an item may become unavailable after an order has been placed due to unforeseen circumstances. If this happens, we have the following policy:

Notification:

In the event that an item becomes unavailable after an order has been placed, we will notify the customer as soon as possible. We will provide the customer with the option to either cancel the item and receive a refund or exchange it for another item.

Refunds:

If the customer chooses to cancel the item, we will issue a refund to the original payment method within 3-5 business days. If the payment was made by credit card, the refund will be issued to the same credit card used for the purchase. If the payment was made by PayPal or any other online payment service, the refund will be issued to the same account used for the purchase.

Substitutions:

If the customer chooses to wait for the item to become available again or to exchange it for another item, we may offer a similar or upgraded item as a substitute. We will contact the customer and provide them with the option to accept the substitute or cancel the order and receive a refund.

Communication:

We will keep the customer informed throughout the entire process and provide updates on the status of the item's availability.

Exceptions:

There may be cases where an item is unavailable due to circumstances beyond our control, such as a manufacturer discontinuing the product. In such cases, we will issue a full refund to the customer and apologize for any inconvenience caused.

If you have any questions or concerns regarding our policy for unavailable items, please do not hesitate to contact us at hanfu.dream@gmail.com

[2 June 2023]