Refund Policy

No Return Policy:

We do not accept returns at the moment. 

Exceptions:

At our store, we are committed to providing quality products and exceptional customer service. We strive for complete customer satisfaction.

In certain cases, a refund may be applicable even if there is no manufacturer's fault. We will review the circumstances on a case-by-case basis and determine the appropriate course of action.

If you have any questions or concerns about our no-return policy, please feel free to contact us at hanfu.dream@gmail.com. 

However, please note that we strictly do not accept returns for the following reasons:

• Change of mind or personal preference.
• Incorrect size or color ordered by the customer.
• Damage caused by the customer.
• Normal wear and tear from use.
• Items purchased during sales.
• Items from our 'Under $99' category.
• Custom-made, bridal, or personalized items.
• Earrings are non-refundable or exchangeable due to hygiene reasons.

[2 June 2023]