Unavailable Item

Policy: Item Unavailability After Checkout

We make every reasonable effort to ensure that all products listed on our website are in stock at the time of purchase. However, due to unforeseen circumstances, an item may become unavailable after you have completed your order. In such instances, the following policy applies:

1. Notification
If an item is unavailable after your order is placed, we will notify you within 48 hours via email. You will then have the option to:

  • Cancel the unavailable item and receive a full refund; or

  • Select an alternative item of your choice.

2. Refunds
If you elect to cancel the unavailable item:

  • A full refund will be issued to the original payment method within 3–5 business days.

  • Refunds will be credited to the same credit card, PayPal account, or other payment service used at checkout.

3. Alternative Item Selection
If you choose to receive an alternative item:

  • We may recommend a similar or upgraded product as a substitute; or

  • You may select another item of equal value.

4. Communication
We will keep you informed throughout the process and provide updates regarding item availability or alternative options.

5. Support
For questions or assistance, please contact us at hanfu.dream@gmail.com. Kindly allow 1–2 business days for a response, taking into account potential time zone differences.

Effective Date: 30 August 2025

 

 

 

 

When an Item Becomes Unavailable After You’ve Checked Out

We do our best to ensure that all products listed on our website are in stock and available. However, due to unforeseen circumstances, an item may become unavailable after your order is placed. In such cases, we follow the policy below:

1. Notification
If an item is found to be unavailable after your order is received, we will notify you within 48 hours via email. You will have the option to:

  • Cancel the unavailable item and receive a refund, or  
  • Choose an alternative item 

2. Refund
If you choose to cancel:

  • A full refund of the unavailable item will be issued to your original payment method within 3-5 business days.  
  • Refunds will be processed to the same credit card, PayPal account, or payment service used at checkout.

3. Alternative Item
If you switch to another product:

  • We may recommend a similar or upgraded item as a substitute, or you're welcome to choose another item of equal value yourself.

4. Communication  

  • We will keep you informed throughout the process and provide updates on the item's availability or alternative options.

If you have any questions or need support, feel free to contact us at hanfu.dream@gmail.com. Please allow 1-2 business days for a reply, as there may be a time zone difference. 

[Last updated: 18 April 2025]