Exchange Policy

Exchange Policy:

At our store, we are dedicated to ensuring our customers' satisfaction with their purchases. We understand that sometimes an item may not fit or meet your expectations, which is why we offer an exchange policy to provide an alternative solution.

Eligibility for Exchange:

To be eligible for an exchange, the item must be in its original packaging and in the same condition as when it was received. We kindly request customers to contact us within 7 days of receiving the item to initiate an exchange request.

Exchange Process:

Once your exchange request is approved, please ship the item back to our facility at your own expense. We recommend using a tracked shipping service to ensure safe delivery. Upon receiving the item, we will carefully inspect it and process the exchange within 3-5 business days.

Shipping Fees and Custom Duties:

Please note that customers are responsible for the shipping fees and any customs duties associated with both the return of the original item and the shipment of the exchanged item. These fees are non-refundable.

Exceptions:

Please be aware that certain items are not eligible for exchange, including accessories such as earrings, custom-made, bridal, or personalized items, items purchased during sales, or items categorized as 'Under $99'. We will assess the circumstances on a case-by-case basis and determine the appropriate course of action in such instances.

If you have any questions or concerns regarding our exchange policy, please do not hesitate to contact us at hanfu.dream@gmail.com. We are here to assist you.

[2 June 2023]