We understand that circumstances may arise where our customers need to cancel an order. We strive to offer the best possible service and will do our utmost to accommodate cancellations. However, please be aware that all cancellation requests must be emailed to us within 2 hours of placing the order.
To cancel an order, please send an email to firstname.lastname@example.org within 2 hours of making the purchase. Include the order number, your name, and the reason for cancellation in the email. Upon receiving your request, we will review the order and proceed with the cancellation process. If the order has not been processed or shipped, we will cancel it and provide a full refund.
If you have any questions or concerns regarding your order, please don't hesitate to reach out to us at email@example.com. We are here to assist you.
[2 June 2023]